Bournes are committed to providing a quality service to every one of our customers and we are proud to continually surpass the strict financial, operational, administrative and quality requirements to obtain the industry's top accreditations. At Bournes however we truly believe that quality is defined by the customer. We are happy to report that over 97% of our customers rate our service as 'Excellent' and we will continually strive to improve this for you. We are proud to have achieved the following quality awards. Please click on the award to find out what it means to you. British Standard ISO 9001:2000
ISO 9001 the world's most established quality management system and helps organisations to improve customer satisfaction, staff motivation and drives continual improvement. What this means to you is the knowledge that the processes involved in your move have all been designed and independently audited to ensure you receive the best possible service, which means you can trust that your move will run smoothly and remain stress free. Member of the British Association of Removers (BAR) and the BAR Overseas Moving Group
BAR is the largest established & most recognised Trade Association for the removals industry in the UK with over 500 of the leading professional removal and storage companies in membership. As members we must meet strict standards and are regularly inspected to ensure that our facilities, equipment, staff training and operational procedures remain at the highest level. In addition as a member we adhere at all times to the BAR code of practice. This sets out the standards to which we must comply regarding service, fair trading, advertising and handling of complaints. Please visit the BAR website to view the full code.
The Overseas Group is a dedicated group of companies within the British Association of Removers that specialize in all aspects of overseas removals. Each member of the BAR Overseas Group is experienced in handling part and full container load consignments worldwide and in taking care of goods coming into the UK from abroad. More importantly, every BAR Overseas Group member subscribes to a financial bonding scheme to protect all pre-payments to the company. The Advance Payment Guarantee is a vital part of any overseas move and is only available from members of the BAR Overseas Group. What this means to you is the peace of mind that should anything happen to our company whilst your goods are in transit your belongings will still be delivered safely and on time to you with the same standards of service you were promised, as another BAR Overseas member will step in to complete the move at no extra cost or inconvenience to yourself. FIDI Accredited International Mover (FAIM)
As a member of The FIDI Global Alliance we are independently assessed by Ernst & Young every two years to ensure we comply with the stringent demands of FIDI's quality benchmark. FIDI is an alliance of over 500 companies in 100 countries operating to a unique quality standard designed to provide complete reassurance to people moving abroad.
This shows our genuine commitment to quality, which is independently assessed and certified at the highest level giving you the peace of mind that when you move internationally you can trust us to take care of everything. Household Goods Forwarders Association of America
HHGFAA is a global association of forwarders and movers committed to providing customers with the highest level of service available. Our worldwide membership of over 1800 companies from more than 160 countries and territories are available to move you wherever life may take you. HHGFAA of America complements our membership of UTS UniGroup Worldwide and FIDI by giving us access to partners with proven quality standards in the widest possible range of locations. FSA Authorisation
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